Frequently Asked Questions
Why should I order with Natalie Harris Design?
We know that too many choices can be overwhelming, but also that if you get a specific idea in mind, your options can be very limited! Imagine having an fashion and bridal industry expert at your fingertips to guide you toward the best possible wedding gown for you. In Houston, Chicago, Atlanta, Corpus Christi, and Austin, our complimentary design consultations are in the comfort of your home. Natalie Harris Couture brides benefit from an evaluation of body type and corresponding style suggestions. The most obvious benefit is our flexibility to provide the best quality available for each budget. Moreover, our amazing Regional Sales Agents are the kind of people we enjoy spending time with, and we think you will too!
Quality. Service. Value. Your Dream Gown...Brought to Life!
How long does it take to receive my order?
Delivery times may vary per style and are estimates only. Custom bridal & formal orders typically take 3-5 months for delivery. Expedited/rush orders are also available, and can be placed for an extra fee. Please contact one of our experienced sales representatives for information regarding ordering, shipping, and receiving of expedited/rush orders. Upon placing your order, your dress will be made specifically for you. After providing us with your measurements, color choice and material preferences for the style of dress you choose, you will have a dress made with you, and only you, in mind!
Are there more dresses available than what I see on your site?
Of course! As our favorite service is offering unique custom gowns, the possibilities are limitless. Custom design requests are subject to availability. Please contact us for details and quotes. We also offer no-obligation quotes for designs you may be considering.
Can I purchase a gown over the telephone?
We are happy to address any questions or concerns you may have by phone or email. Feel free to email natalie@natalieharrisdesign.com. For your protection and optimum shopping experience, ALL dresses may be ordered via mail or email. Doing so ensures order accuracy and compliance with all written terms and policies.
Do you have a brick and mortar salon or retail store?
We have a design studio based in Houston, and travel to you for consultations. We do not carry the overhead cost that goes along with gown inventory and store expenses. Our passion is in the design process and matching brides to their dream dresses, not running a store. We pass those savings on to you. We do plan to have Natalie Harris designs in premiere bridal salons for the Fall 2010 season.
Do you accept returns?
As is customary with bridal formal, special occasion and custom apparel we maintain a "All Sales Final" policy. We make only one exception to this rule; an even exchange may be given for manufactured defects only. All merchandise is inspected prior to shipping. In this rare occasion, the client would be responsible for shipping the dress back within 2 days of receiving the gown. Prompt return is of utmost importance so we can re-order your new dress as soon as possible. Standard delivery times may apply. Once you have obtained a return authorization from us you have 5 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them. Exchanges/Refunds must be requested within 2 days of receiving gown. An RA or return authorization # is required. No returns are accepted without the RA #. All returns must be unworn, unaltered with original hangtags intact. Items must not have any tears, smells, or stains. Natalie Harris Design reserves the right to approve or refuse any item returned that does not meet the requirements above. Refunds will be made in the payment form received.
I placed an order, can I cancel it?
All orders are typically processed within 24 hours of receipt. Once you place an order, a automated receipt and confirmation will be sent by e-mail to confirm the order. Once an order is submitted it cannot be cancelled, as the manufacturer has begun processing your request and typically does not accept returns.
Do you do alterations?
We leave that up to the client so that you are present with a specialist in your area to make sure that your dress is a perfect fit. As part of our custom dress services, we do offer the option to have your dress custom sized.
Will you notify me when my order is placed and when my order is shipped?
Yes, you will email for any order placed and also when your order is shipped. Please make sure you provide the correct email address when you place your order. To prevent these notifications from getting caught in a spam filter, add natalie@natalieharrisdesign.com to your address book.
